This Privacy Policy explains how BravoPlay, operated by Bantom Limited ("we", "us", "our"), collects, uses, stores, and protects your personal data when you use bravo-casino.nl and any associated services, including our Android application. Please read this document carefully before registering or using our platform.

1. Data Controller

The data controller responsible for your personal information is:

• Operator: Bantom Limited
• Registered jurisdiction: Seychelles
• Brand name: BravoPlay
• Website: bravo-casino.nl
• Support contact: Available via live chat or email (Dutch-language support available)

Bantom Limited operates bravo-casino.nl under its Seychelles licence. Any questions regarding how we handle your personal data should be directed to our support team via the contact channels listed above.

2. Scope of This Policy

This Privacy Policy applies to all personal data we collect and process in connection with:

• Registration and maintenance of your BravoPlay account at bravo-casino.nl;
• Your use of the 9,305+ games available in our lobby, including slots, live dealer tables, crash games, dice, lottery, roulette, blackjack, and poker;
• Deposits, withdrawals, and all other financial transactions you conduct with us;
• Your participation in promotional offers, including the welcome package, weekly cashback, rakeback, VIP rewards, and birthday gifts;
• Your use of our Android mobile application;
• All communications with our customer support team;
• Your interaction with our responsible gaming tools and self-exclusion features.

3. Personal Data We Collect

We collect personal data in several ways — directly from you when you register or transact, automatically when you use our platform, and from third parties where permitted by law.

3.1 Data You Provide Directly

• Identity data: full name, date of birth, gender, nationality;
• Contact data: email address, telephone number, residential address;
• Account data: username, password (stored in encrypted form), security preferences;
• Financial data: payment method details (card numbers are tokenised and not stored in plain text), transaction history, deposit and withdrawal records;
• Identity verification documents: copies of government-issued identification, proof of address, and payment method documentation submitted during KYC (Know Your Customer) verification;
• Responsible gaming data: any limits, self-exclusion requests, or cooling-off periods you set within your account;
• Communications data: the content of any messages you send to our support team via live chat or email.

3.2 Data Collected Automatically

• Technical data: IP address, browser type and version, operating system, device identifiers, screen resolution;
• Usage data: pages visited on bravo-casino.nl, games played, session duration, click paths, lobby filter preferences;
• Transaction data: deposit and withdrawal amounts, timestamps, payment methods used, currencies (EUR, USD, or cryptocurrency as applicable);
• Mobile application data: if you use our Android app, device model, operating system version, crash reports, and in-app behaviour;
• Cookie and tracking data: as described in Section 10 of this Policy.

3.3 Data Received from Third Parties

• Identity verification providers engaged to assist with KYC and anti-money laundering (AML) checks;
• Payment processors and financial institutions involved in processing your deposits and withdrawals;
• Fraud prevention and security screening services;
• Game content providers (such as Pragmatic Play, Play'n GO, PG Soft, Betsoft, Red Tiger, Thunderkick, Mancala, Playson, GameArt, Endorphina, and Clawbuster), to the extent necessary for game delivery, dispute resolution, and session validation.

4. Purposes and Legal Bases for Processing

We process your personal data only where we have a valid legal basis to do so. The table below sets out our main processing activities, their purposes, and the legal bases we rely upon.

5. Know Your Customer (KYC) Verification

Before we process any withdrawal from your BravoPlay account, we are required to complete a KYC verification process. This is a condition of operating a licensed online casino and forms part of our AML obligations. The documents we may request include, but are not limited to:

• A valid government-issued photo identity document (e.g., passport or national identity card);
• Proof of your residential address (e.g., a recent utility bill or bank statement);
• Confirmation of the payment method(s) you use (e.g., a copy of the card used to deposit, or confirmation of a cryptocurrency wallet).

We strongly recommend completing KYC verification promptly after registering your account. Doing so avoids unnecessary delays when you wish to withdraw funds. Withdrawal requests are reviewed within 24 hours of submission; once your account is fully verified, most withdrawals are processed within three business days.

All identity documents are handled with strict confidentiality. We use industry-standard encryption and access controls to protect the documents you submit, and we retain them only for as long as required by law or by the terms of our operating licence.

6. Anti-Money Laundering (AML) Policy

Bantom Limited is committed to preventing BravoPlay and bravo-casino.nl from being used to facilitate money laundering or the financing of unlawful activities. As part of our AML programme, we may:

• Monitor your account transactions for patterns that may indicate suspicious activity;
• Request source-of-funds or source-of-wealth documentation where deposits or withdrawal volumes trigger our internal thresholds;
• Delay or suspend transactions pending completion of enhanced due diligence checks;
• Report suspicious activity to the relevant competent authorities, as required by law, without notifying you that such a report has been made;
• Restrict or close accounts where AML concerns cannot be resolved to our satisfaction.

The collection and processing of data for AML purposes is a legal obligation. We cannot waive these requirements on request, and we are legally prohibited from disclosing details of any regulatory reports we may make.

7. Responsible Gaming and Data Processing

BravoPlay provides responsible gaming tools to help you manage your play. The personal data associated with these tools is treated with particular care. Specifically:

• Self-exclusion: If you request a self-exclusion or cooling-off period, we record this and apply it immediately across your bravo-casino.nl account and our Android app. We will not send you marketing communications during an active self-exclusion period.
• Account limits: Deposit, session, and loss limits you set are stored against your account. We may use this data to monitor for inconsistencies and to fulfil our duty of care to you as a player.
• Player behaviour monitoring: We may analyse your gameplay data to identify indicators of problem gambling. Where such indicators are detected, we may contact you proactively or apply protective measures.

If you believe you may be experiencing difficulties with your gambling, please contact our support team via live chat or email to discuss the self-exclusion options available to you.

8. Sharing of Personal Data

We do not sell your personal data to third parties. We may, however, share your data with the following categories of recipients where necessary and lawful to do so:

• Game content providers: Including Pragmatic Play, Play'n GO, PG Soft, Betsoft, Red Tiger, Thunderkick, Mancala, Playson, GameArt, Endorphina, and Clawbuster, to the extent required to deliver game content, validate sessions, and resolve game disputes;
• Payment processors and financial institutions: To facilitate deposits and withdrawals via card (Visa/Mastercard), e-payment methods, and cryptocurrency channels;
• KYC and identity verification providers: Third-party services engaged to assist us in verifying your identity, age, and address;
• Fraud and AML screening services: Providers that help us detect and prevent fraudulent or suspicious activity;
• Technology and hosting providers: Companies that provide infrastructure, data storage, and software services necessary to operate bravo-casino.nl and our Android application;
• Regulatory and law enforcement authorities: Where required by law, court order, or our licence obligations, including competent authorities in the Seychelles and any other applicable jurisdiction;
• Professional advisers: Lawyers, auditors, and compliance consultants who require access to data to provide services to Bantom Limited, subject to obligations of confidentiality;
• Business transferees: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the relevant party, subject to equivalent privacy protections.

Where we engage third-party processors, we require them to act only on our instructions and to maintain appropriate security measures consistent with their obligations.

9. International Data Transfers

Bantom Limited is registered in the Seychelles, and some of the third parties with whom we share your data (including game providers and technology partners) may be located outside the European Economic Area. Where personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses, binding corporate rules, or reliance on adequacy decisions as applicable. If you have questions about the specific safeguards used for any particular transfer, please contact us through the support channels listed on bravo-casino.nl.

10. Cookies and Tracking Technologies

bravo-casino.nl uses cookies and similar tracking technologies to operate the platform, personalise your experience, and gather analytics data. The types of cookies we use include:

• Strictly necessary cookies: Essential for the platform to function — for example, keeping you logged in during a session. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings (Dutch) and lobby display options.
• Analytics cookies: Allow us to understand how players navigate bravo-casino.nl and our Android app, so we can improve the experience. We may use third-party analytics tools for this purpose.
• Marketing cookies: Used to deliver promotional content relevant to your interests, where you have given consent.

When you first visit bravo-casino.nl, you will be presented with a cookie consent banner allowing you to accept or adjust your cookie preferences (except for strictly necessary cookies). You may also manage cookie settings at any time through your browser settings, though disabling certain cookies may affect your ability to use some features of the site.

11. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes set out in this Policy, to comply with our legal and regulatory obligations, and to resolve disputes or enforce our agreements. As a general guide:

• Account data: Retained for the duration of your active account and for a minimum of five years following account closure, or longer where required by our licence or applicable AML regulations;
• Transaction records: Retained for a minimum of five years from the date of the transaction, in line with standard AML and financial record-keeping requirements;
• KYC documents: Retained for the period required by our operating licence and applicable law, typically five years from the end of the customer relationship;
• Support communications: Retained for a reasonable period after your enquiry is resolved, typically up to three years, to enable us to refer back to the interaction if needed;
• Marketing data: Retained until you withdraw consent or object to processing, after which it is deleted or anonymised.

When data is no longer required, we securely delete or anonymise it.

12. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

• Right of access: To request a copy of the personal data we hold about you;
• Right to rectification: To request correction of inaccurate or incomplete data;
• Right to erasure: To request deletion of your personal data, subject to our legal obligations to retain certain records;
• Right to restrict processing: To request that we limit how we use your data in certain circumstances;
• Right to data portability: To receive your personal data in a structured, commonly used format where processing is based on consent or contract;
• Right to object: To object to processing carried out on the basis of legitimate interests, or to direct marketing;
• Right to withdraw consent: Where processing is based on your consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team via live chat or email at bravo-casino.nl. We will endeavour to respond to all legitimate requests within 30 days. In some cases, particularly for complex or multiple requests, this period may be extended by a further two months, in which case we will notify you accordingly. We may need to verify your identity before processing your request.

Please note that certain rights are subject to exceptions. In particular, we may be unable to delete data that we are legally required to retain for AML, regulatory, or licensing purposes.

13. Marketing Communications

We may send you marketing communications about promotions, bonus offers, new game releases, and other BravoPlay news. These may relate to offers such as our five-deposit welcome package, weekly cashback of up to 20%, weekly rakeback, VIP daily rakeback, or birthday gifts for VIP members.

Where we rely on your consent to send marketing communications, you may withdraw that consent at any time by:

• Clicking the unsubscribe link in any marketing email we send you;
• Adjusting your communication preferences in your account settings at bravo-casino.nl;
• Contacting our support team via live chat or email and requesting that marketing communications cease.

Please note that withdrawing consent for marketing will not affect communications that are necessary for the operation of your account, such as transaction confirmations, security alerts, or updates to these policies.

14. Security of Your Personal Data

We take the security of your personal data seriously. Bantom Limited and bravo-casino.nl implement technical and organisational measures designed to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols;
• Tokenisation of payment card data, so that full card numbers are not stored on our systems;
• Strict access controls, ensuring that personal data is accessible only to staff and processors who require it to perform their functions;
• Regular security testing and monitoring of our systems;
• Secure handling of KYC documents submitted by players.

Whilst we work hard to protect your data, no system is completely immune to risk. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and any relevant authorities in accordance with applicable legal requirements.

You also have a role to play in keeping your account secure. Please use a strong, unique password for your BravoPlay account, do not share your login credentials with anyone, and contact us immediately if you suspect that your account has been accessed without your authorisation.

15. Children and Minors

BravoPlay and bravo-casino.nl are strictly for adults. We do not knowingly collect personal data from individuals below the minimum legal gambling age. Age verification is a mandatory part of our KYC process, and we will close and refund any account found to belong to a minor. If you believe that a minor has registered an account on our platform, please contact our support team immediately.

16. Third-Party Links and Services

bravo-casino.nl may contain links to third-party websites or services — for example, responsible gaming resources or payment provider pages. This Privacy Policy does not apply to those third-party sites or services. We encourage you to read the privacy policies of any third-party sites you visit, as we have no control over their data practices.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make material changes, we will notify you by posting a prominent notice on bravo-casino.nl and, where appropriate, by sending you a notification via your registered email address or within your account. The date of the most recent revision will be indicated at the top of this page. Your continued use of bravo-casino.nl or our Android application following notification of any changes constitutes your acknowledgement of the updated Policy.

18. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which Bantom Limited processes your personal data in connection with BravoPlay and bravo-casino.nl, please contact us using the following channels:

• Live chat: Available directly on bravo-casino.nl (Dutch-language support available);
• Email: Available via the contact details listed in your account or on the bravo-casino.nl contact page.

We will do our best to resolve any concern you raise. If you remain dissatisfied with our response, you may have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.